DCTV Troubleshooting

TV screen has snowy picture (picture may still be seen, but white static (snow) is seen over total screen).

This problem is normally caused by one of the connectors becoming loose. Check all connectors to be certain that they are properly connected and secure.

TV screen shows -303 (negative 303), Network Interruption.

Verify all cables are firmly connected and try again. Check that Ethernet cable (the cable that has an oversized phone plug on it) is plugged in securely to the set-top box and/or the wall jack (being certain that it is plugged in to the data jack, not a phone jack).

No picture just blank screen or snowy screen.

Check that TV is set to channel 3. Check that TV input is set to the appropriate input to receive the digital TV signal. Check that RF (coaxial type) connector is securely connected to the RF OUT port on the back of the set-top box. Check that the power cord is securely connected to the set-top box and the electrical outlet.

Black screen or black screen with Myrio logo.

Reset the set-top box located near your TV by unplugging the thin, black power cord from the back of the set-top box for 15 seconds, then plug it back in. It may take up to 10 minutes for the set-top box to reset itself. If the problem persists, you may also locate and reset the main switch labeled D-Link or Linksys on or near your utility panel and unplug power to that device for a minimum of 15 seconds. The switch will most likely be located in your utility closet and have green flashing lights.

Channel temporarily unavailable on one TV only.

Check to see if the problem is on all channels or only on some of the channels. Reset the set-top box located near your TV by unplugging the thin, black power cord from the back of the set-top box for 15 seconds, then plug it back in. It may take up to 10 minutes for the set-top box to reset itself. If the problem persists, you may also locate and reset the main switch labeled D-Link or Linksys on or near your utility panel and unplug power to that device for a minimum of 15 seconds. The switch will most likely be located in your utility closet and have green flashing lights.

Channels unavailable on all TVs.

Reset the set-top box located near your TVs by unplugging the thin, black power cord from the back of the set-top box for 15 seconds, then plug it back in. It may take up to 10 minutes for the set-top box to reset itself. If the problem persists, you may also locate and reset the main switch labeled D-Link or Linksys on or near your utility panel and unplug power to that device for a minimum of 15 seconds. The switch will most likely be located in your utility closet and have green flashing lights.

If problem still persists, call Dakota Central to report trouble.

Interactive Guide is not working.

Reset the set-top box located near your TV by unplugging the thin, black power cord from the back of the set-top box for 15 seconds, then plug it back in. It may take up to 10 minutes for the set-top box to reset itself. If the problem persists, you may also locate and reset the main switch labeled D-Link or Linksys on or near your utility panel and unplug power to that device for a minimum of 15 seconds. The switch will most likely be located in your utility closet and have green flashing lights. If problem still persists, call Dakota Central to report trouble.

Menu/guide not available on one or more set-top box(s).

Reset the set-top box located near your TV by unplugging the thin, black power cord from the back of the set-top box for 15 seconds, then plug it back in. It may take up to 10 minutes for the set-top box to reset itself. If the problem persists, you may also locate and reset the main switch labeled D-Link or Linksys on or near your utility panel and unplug power to that device for a minimum of 15 seconds. The switch will most likely be located in your utility closet and have green flashing lights. If problem still persists, call Dakota Central to report trouble.

I need help programming VCR/VCR/will not record.

Make sure TV and VCR are on channel 3. Turn set-top box to channel wanting to record (you can also use the reminder feature of the Myrio system to turn the channels automatically to the program to be recorded).
*On some VCRs, you may need to change the input of the VCR (may be channel 3, auxiliary or AV selection).
*On some TVs, you may need to check the input of the TV with the output of the VCR in able to view the program being recorded on the VCR. Example:
S-Video from VCR recorder to TV, composite cables from VCR to TV, or coaxial connection from VCR to TV.

My screen is tiling or pixeling.

Reset the set-top box located near your TV by unplugging the thin, black power cord from the back of the set-top box for 15 seconds, then plug it back in. It may take up to 10 minutes for the set-top box to reset itself. If the problem persists, you may also locate and reset the main switch labeled D-Link or Linksys on or near your utility panel and unplug power to that device for a minimum of 15 seconds. The switch will most likely be located in your utility closet and have green flashing lights. If problem still persists, call Dakota Central to report trouble.

Set-top box/TV making popping/snapping sounds.

Possible bad connection between set-top box and TV, check all connectors to be certain that they are properly connected and secure.  Possible bad power supply (STB).  Possible bad set-top box.  Call Dakota Central to report trouble.


Phone rings and causes video to pixel and then go out completely.

Call Dakota Central to report trouble.

TV goes from Blue Myrio screen to Black Myrio screen.

Possible bad power supply (STB).  Possible bad set-top box.  Call Dakota Central to report trouble.

SET-TOP BOX CONNECTIONS (From Top)

1. RF (COAXIAL) CONNECTION IN

2. RF (COAXIAL) CONNECTION OUT

3. S VIDEO OUT

4. RCA VIDEO OUT

5. USB

6. ETHERNET CONNECTION

7. ELECTRICAL POWER CONNECTION